Telus - our future is bleak

MOTHER FUCKERS! i hate fucking Telus so fucking much. i'm annoyed at their confusing, convoluted monthly statement that i get sent via e-mail. under "Additional Charges and Credits", they have the $400+ credit they owe me and my long distance and under the total, it reads "New Charges" (not New Charges and Credits), so it looks like i owe them another $500, which is not right. no, the bill itself is correct but the way they lay it out is stupid. the fact that they have a section of the website entitled, "How to read your e-bill" is a dead giveaway that how they lay it out is fucking ridiculous. how hard is it to lay out everything in three sections: new charges (internet, phone), credits and amount owing?????? when I cancelled the e-billing option, they asked for feedback as to how Telus could change their e-bill so that I would sign up for it again. i basically told them to make it less confusing, that there are less complicated ways to lay out a monthly statement but that they obviously opted to go for the most complicated. then, i offered to create a new template for their statements because theirs was SO SUPREMELY FUCKED UP.

then, as if i weren't annoyed enough, i looked at my long distance charges and noticed that i am no longer on the plan i was on (basically, i could call anywhere in the world for a low rate - not the lowest rate but it was decent and i had unlimited talk time). i've been switched over to this north american plan that limits my rate to 200 minutes. now, i don't spend a lot of time on long distance calls but the three people i do call that are long distance, if i were to call them all in one month, would most certainly surpass 200, even just for one of them. it just annoys me that they've changed me over (or maybe i changed myself over by agreeing to that Telus TV fiasco) and not sent me anything in writing that my plan had changed. SONS OF BITCHES, MOTHER FUCKING COCKSUCKERS.

and i still don't have the cheque they owe me for the $424 they charged me for that STUPID TELUS TV unit. i've had it. the one guy that helped me (nay, the Telus TV department) will get my praise in the letter I WILL write to the CEO, but the rest of the people i dealt with are getting no praise. neither is the company, for that matter.

i believe a call or e-mail to "Olsen on Your Side" is warranted now too. watch out you fuckers. you've made the wrong person angry.